5 Benefits of Data Management
Data is the foundation of information and the basis for making decisions. As a result, the data must be accurate, complete, organized, and consistent. The amount of data connected to an organization today is unprecedented, making manual processing impossible; this is why it is critical to invest in an effective data management system. These are […]
Cloud computing risks and solutions
Risks of cloud computing and solutions. Cloud computing has in fact allowed businesses to access high-end technology and information at an affordable cost. In most cases, SMBs are able to access new technology and more resources without the premium price it would have cost in the past. While cloud computing can offer organizations a competitive […]
AI For people living with disabilities
Over 1 billion people are estimated to experience disability. This corresponds to about 15% of the world’s population, with up to 190 million (3.8%) people aged 15 years and older having significant difficulties in functioning, often requiring health care services. Throughout Africa, less than 10% of children with a disability are in primary education. In […]
Poor or Excellent Customer Service?
Your customers are NOT getting the most effective Customer Service they so much deserve, this is WHY: They seek and lack real-time customer support: Customers expect real-time responses. HubSpot research says, “90% of shoppers rate “immediate response” as important after they have queries”. It means the latency of the channels you provide should be reasonable. […]
Quality management and sustainability
A Quality Management System (QMS) in the 21st century focuses on improving processes, goods/services, people and planet earth. Besides, QMS helps to achieve continuous improvement which is key to business success. Social factors like hunger, inequality, poverty, health and wellbeing are increasingly becoming a concern to many businesses in this century. Adept Technologies is concerned […]
Tackling Food waste using AI Technology
Globally around 1.3 billion tons of food is wasted annually, representing around one-third of the food that is produced. The USDA’s Economic Research Service report claims that 30-40% of food waste was eliminated at the retail and consumer levels. Nearly 50% of food loss occurs during transit, storage, and by the consumers. Why do we […]
7 Reasons to migrate to the cloud
Tips for a solid customer service
Call centres need staff with the right skills, experience, and knowledge of the customer service process. By training a team of experienced call centre staff with a wide range of skills and expertise, whether it’s teaching them how to deal with difficult customers or refreshing their language learning skills for international calls, you can provide […]
A brief history of contact centres
A BRIEF HISTORY OF CONTACT CENTRES The first telephone was invented by Abraham Bell in 1876. The first recorded use of the term ‘call centre’ was just 38 years ago, in 1983. However, the history of call centres dates back further than that. In the 1960s, in the offices of major telephone companies. It was […]