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A brief history of contact centres


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The first telephone was invented by Abraham Bell in 1876. The first recorded use of the term ‘call centre’ was just 38 years ago, in 1983. However, the history of call centres dates back further than that. In the 1960s, in the offices of major telephone companies. It was here that the first call centres were used to handle operator enquiries, and where the history of call centres starts its journey.

Over the years, there have been changes due to improved technology, this has led to remote contact centres and the usage of AI being a in most contact centres. Below is a brief history of contact centres: