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Our Impact Beyond Adept

We get up and close with our CEO, Mercy Mugure. She shares about Adept and her vision for Adept Technologies.

Meet Mercy Mugure

Adept Technologies CEO

Adept Technologies CEO

Mercy Mugure is a qualified engineer with an eye  for entrepreneurship.

As a practicing engineer within the construction         industry, she wanted to   venture  into  a business  that she was passionate about. One that would have           a direct  impact and appeal to young people.

She knew she wanted something interesting  and that wasn’t a common type of business in Kenya.

With her college mate Diana Gitiba who is also a co director  at  Adept Technologies,  they set  out    to   make their mark in the  world through the  provision of outsourcing services.

Why The Name Adept

Adept means very skilled, proficient, expert. This is who we aim to be as a business and in the services we offer.

Adept’s Objective

We have approximately 10.1 million young people aged between the ages of 18-29 years out of Kenya’s  population of 49.7 million. Kenya also recorded 39.1 percent unemployment rate  according to recent  report by United Nations; Human Development Index (HDI) 2017.
Our aim is to provide employment to young people. The main focus is those who finish their schooling a O Levels or basic certificate levels as this group does not readily get employment opportunities.

Employment at Adept offers a salary that allows one to meet their basic needs and set aside some money for further  education and training or accumulate capital to start a business.

This year  2018 we have  started a  Management Training Program to further equip our  agents with outstanding  performance.

We will  tell you more about this in our subsequent blogs.

We have a great team! Over the years we have had many pass through  the  company. It is always a source of joy and pride when they move on to greener pastures because we  know we had a part to play  in whom  they  are.

We have a great team! Over the years we have had many pass through  the  company. It is always a source of joy and pride when they move on to greener pastures because we know we had a part to play in whom they are.

Our Team

We have a great team! Over the years we have had many pass through  the  company. It is always a source of joy and pride when they move on to greener pastures because we know we had a part to play in whom they are. We currently have a staff of 64 with an average age of 24 years.

Social Impacting

Team Growth

We are able to grow our managers in house and we have seen our staff move up the ladder to  management  positions.

Our Impact Beyond Adept

We have a Digital Work Training Program.  Each month, we offer one month’s training to an average of 8 to 10 young people for free to enable them undertake freelance work online.

Would you like to partner with us on this?

Proud Moments

“We have maintained clients for the last 8 years. In 2009 we began a long-term  relationship with Samasource and in 2010 we on-boarded ETS.  We must be doing something right” –

Adept’s future

  1. We are  adding more products so we can offer added value to our customers.  For example, currently, we are performing entry level  tasks in data  entry and data collection. We would wish to expand  to data analytics.
  2.  Have knowledge based products so as to make use of the many  and varied university  graduates and their skills.

Our Data Management Services

We believe  that one of the most valuable assets of any organization is its data and records. They form part of an organization’s corporate memories.

Our Data Management services help businesses make dramatic gains in efficiency  and productivity by improving the way they collect organize and manage their business documents, information and processes

We offer Data Management Solutions in the following areas;
• Document Digitization Services
• Cleansing of Data and Enrichment
• Collection  Data and Analysis
• Data Entry
• Records and Documents Archiving


Transcription in Kenya | Being a Kenyan; Trying to earn that extra Cash

Transcription in Kenya; Now if you ask most people in Kenya what transcription is the answer would be, “I don’t know.”

Adept Technologies TranscriptionThis is because Transcription in Kenya is not very popular although, in the recent years, its popularity has slightly increased.

The spark in interest has emerged a number of Kenyans have turned to working online given the busy schedules.

The need to make that extra cash has also led to the Growth of Transcription in Kenya.

As companies are realising the benefits of outsourcing transcription services many Kenyans have taken that opportunity to make some cash. Transcription in Kenya is done as a full-time job but many are still going about it as a part-time job. Reason? Transcription is not as easy as one would think. Listening to an audio while typing it out is not an easy task more so when faced with audio with a lot of background noise or speakers with a heavy accent.

Another factor that has contributed to the continuous growth of Transcription in Kenya is because most Kenyan are taking transcription jobs as a part-time job is because there are high and low seasons. Transcription jobs are not always available throughout the year. There comes a point when the demand goes down thus the need to have a backup plan (read 9 to 5 job).

Some have perfected the art of transcription; they are fast and good with just about any accent. We will call them transcription gurus. Of these, some are kind enough to offer training services to newbies free of charge, while others do it at a fee (again, that extra cash does come in handy). Not many landlords would accept your kind gestures in lieu of the rent or are there any who would? No? Didn’t think so.

So How Does One Start?

Transcription services Adept

For those who are not lucky enough to be taken under the wings of the gurus fret not. This is the era of the internet. What is that popular motto doing rounds on campus again? What Google has I have?

There is an uncounted number of free eBooks and guides on how to go about perfecting the art of transcription online. All you have to do is have internet access, a computer, headphones and transcription software you are good to go. Then you can proceed to pray to God that you don’t experience a power blackout in the middle of your transcription.

If you put in time and efforts it does not take long to master the art of transcription. The key is to have good grammar skills and get into the audio, really get into it. Follow what is being said, don’t just type passively. You are more likely to make mistakes this way.

Several pages have been formed on Facebook bringing Kenyan transcribers together to form somewhat a community to offer support and advice to fellow transcribers. Such pages include Awesome Transcribers in Kenya a closed group with 11,725 members and counting, Transcribers Kenya: Working Online from Home and Creating Wealth another closed group with 2, 743, Reach Transcribers in Kenya also a closed group with 1313 members to mention but a few.

Beware of Conmen; Transcription in Kenya

In as much as these groups are set up to provide support not all the members of these groups are here for genuine reasons. Some are out to make money by conning others. The admins of the group might try as much as possible to weed out such members but trust me there are always more of them lurking somewhere waiting for an opportunity. It could be through offering non-existent training services or bogus study materials at a fee or selling ‘imaginary’ data bundles or modems at dirt cheap prices. Always be wary.

For those not brave enough to go the DIY way there are well-established and reputable companies like Adept Technologies Ltd who are willing to hire inexperienced transcribers and even offer free training. Many have chosen to go the company way as it is ‘less risky’. They provide you not only with the training but also the computer, headphones and did I mention the internet. No spending money on data, just make sure you show up and be ready to learn. Yeah, nothing comes for free you have to put in the effort to learn and actually learn.